Senior Customer Service Representative - Genius Talent : Job Details

Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.

Responsibilities:

• Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
• Process policy changes, renewals, and new business applications accurately and efficiently.
• Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
• Assist clients in claims reporting and follow-up, providing support throughout the claims process.
• Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
• Maintain client records and documentation in accordance with agency procedures and industry standards.
• Collaborate with other team members to ensure a seamless and efficient workflow within the agency.

Qualifications:

• Active personal lines insurance license.
• Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
• Strong knowledge of various personal lines insurance products.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dedication to maintaining a high level of professionalism and ethical standards.

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Friendly and collaborative work environment