Senior Customer Service Representative - National Remote - UnitedHealth Group : Job Details

Serve as a resource or Subject Matter Expert for team members or internal customers Handle escalated calls, resolving more complex customer issues Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styl...Customer Service Representative, Customer Service, Representative, Remote, Senior, Health, Retail, Healthcare