Senior Customer Service Representative - National Remote - UnitedHealth Group : Job Details

Serve as a resource or Subject Matter Expert for team members or internal customers. Handle escalated calls, resolving more complex customer issues. Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it...Customer Service Representative, Customer Service, Representative, Remote, Senior, Health, Retail, Healthcare