Senior Customer Service/Support Administrator - FLIR Systems : Job Details

Senior Customer Service/Support AdministratorApply locations US - Hudson, NH time type Full time posted on Posted 20 Days Ago job requisition id REQ27047Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionSenior Customer Service/Support Administrator: Maintains direct contact with customers before and/or after the sale. Supports Operations by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet student services goals. The focus of work may be in pre-sale or post-sales or both.Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.); resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.Job Summary:â ¢ Title: Sr. Customer Service/Support Administratorâ ¢ Location: Nashua, NHDetailed Description:â ¢ Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Maintains and updates student records in Learning Management System (LMS).â ¢ This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. The focus of work can be in pre-sale or post-sale support or both.Primary Duties & Responsibilities:Service and support internal and external customers with phone inquiries and written requests, as well as support for FLIR Academy services. Customer-focused orientation and exceptional oral, written and listening skills required. Actively utilize established methods and processes to resolve issues.Respond to customer inquiries for pricing, course and/or session information in a timely manner and coordinate responses on technical matters to their completion with the appropriate personnel from the technical team.Assist Operations with credits/returns to be processed. Interface with finance regarding Customer Creation, Purchase Order submission, as well as credit processing and payment terms.Assist in the on-going development, maintenance and enhancement of customer service and order entry databases. Prepare reports as necessary.Create and track student shipments and communicate status to customer.Maintain student records for document control.Update status of returned materials and manage inventory of replacement components and supplies.Assist with special service/operations assignments as required.Job Qualifications:4-year general business degree or equivalent work experience in a Customer Service/Support role with a medium to high call volume.Ability to multi-task in a team-oriented fast-paced environment.Ability to prioritize and organize a variety of functions relating to the position.Candidate must have proven abilities to perform under stress and to effectively multi-task without sacrificing quality output.Ability to understand how each department contributes to the sales process and overall business objectives with proficiency in Microsoft Office, Word, Outlook. Experience with SAP is strongly preferred.Excellent verbal and written communication skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers.Experience working for a hi-tech manufacturing company with aptitude to learn basic technical product information is preferred.Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.#J-18808-Ljbffr