Senior Delivery Manager/Associate Delivery Director : US Staffing - AkrayaInternal : Job Details

Job Description Title: Senior Delivery Manager/Associate Delivery Director : US Staffing Location: Remote (India) Shift: PST About Akraya: Come and join a Glassdoor 'Best Place to Work' company! Akraya has consistently ranked among SIA's 'Best Staffing Firms to Work For' and the Silicon Valley Business Journal's 'Best Places to Work in Silicon Valley'. We provide Information Technology Staffing and SoW-based solutions nationwide, serving Fortune 100 to innovative mid-market companies across the US. Job Scope: To continue our growth, Akraya is actively seeking a Senior Delivery Manager/Associate Delivery Director to lead and manage our expanding Recruiting Operations. The ideal candidate will be responsible for overseeing the delivery of MSP/VMS-based IT staffing accounts, coordinating with Account Directors in the USA, and ensuring exceptional client engagement and satisfaction. Key Responsibilities: Account & Delivery Management:

• Oversee a portfolio of key ADM accounts, ensuring all client SLAs are met with precision and efficiency.
• Coordinate with Account Directors in the USA to align recruitment strategies with client expectations.
• Manage the end-to-end recruitment process for high-volume MSP/VMS accounts, Direct clients ensuring timely delivery of quality candidates.
• Lead efforts in client communication, troubleshooting, and relationship building to foster long-term partnerships.

Recruitment Strategy & Execution:

• Develop and implement robust recruitment strategies to meet and exceed client expectations.
• Utilize your 12+ years of experience in US IT staffing to guide your team in achieving recruitment goals.
• Leverage your expertise in screening and assessing candidates, ensuring only top talent is presented to clients.

Team Leadership:

• Lead a team of Account Delivery Managers , recruiters, providing mentorship, coaching, and development to enhance their performance.
• Ensure effective allocation and prioritization of resources to meet client needs.
• Drive a culture of excellence and accountability within the team, promoting continuous improvement and professional growth.

Communication & Relationship Building:

• Serve as the primary point of contact for clients, managing communications and ensuring client satisfaction.
• Build strong relationships with both internal and external stakeholders, ensuring alignment with business objectives.
• Facilitate cross-functional collaboration to ensure seamless delivery and client engagement.

Qualifications:

• 12+ years of experience in US IT staffing, with at least 6+ years in a leadership role.
• Strong background in managing MSP/VMS-based accounts, with a proven track record of successful delivery.
• Excellent communication, interpersonal, and leadership skills.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively.

Why Work for Akraya?

• Incredible company culture. Check us out on Glassdoor!
• Best-in-class delivery capability, with scalable teams and processes.
• Work/life balance. We say it, we mean it.
• Generous benefits package, including medical insurance, rewards & benefits policy, laptop & internet subsidy, and virtual events.
• Be yourself. We encourage adding a distinctive touch to your work, with no one-size-fits-all approach.
• Industry reputation for quality of service, ethics, and corporate social responsibility.

To Know More About Akraya: Website: LinkedIn: