Senior Director, Platform Operations - Aitopics : Job Details

At Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is to use the power of machine learning to deliver better financial services to our customers by creating trustworthy, reliable and human-in-the-loop systems.

We are seeking a highly skilled and motivated Sr. Director of Platform Operations to lead and optimize our ML/AI platform operations.

Our Sr. Director Platform Operations will:

• Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms including: setting strategies and overseeing container management in public cloud (AWS), cloud resource provisioning, ensuring low latency, high availability of cloud resources, cloud optimization, etc.
• Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations. Provide operations leadership to the engineering and production teams.
• Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs), observability, resiliency, and key operational metrics in real time.
• Collaborate with cyber, technology risk management, security and compliance teams to understand the company cyber, risk and compliance requirements. Work closely with product and engineering to ensure the platform adheres to industry best practices, corporate cyber and tech risk management standards.
• Implement automation and dashboards to visualize vulnerabilities, platform incidents, cloud controls compliance, cloud resource utilization etc. to enable proactive decision making, and risk mitigation.
• Work closely with executive leadership to develop a long-term vision and roadmap for the platform operations enhancements.
• Build a high performing operations team, recruiting world class SREs, production engineers, data engineers, groom, and retain talent on team.

Basic Qualifications

• At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering in a public cloud environment.
• At least 7 years of people management experience.

Preferred Qualifications

• Master's Degree in “STEM” field (Science, Technology, Engineering, or Mathematics).
• 5+ years of experience in managing large-scale, high-performance, distributed systems as a Site Reliability Engineer or a product engineer.
• 5+ years experience in setting up and scaling observability platform, providing monitoring and telemetry support and creating Operational health dashboards.
• 3+ years experience in building systems and solutions within a regulated environment.
• 3+ years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure.
• 3+ years experience with managing distributed systems, multi-tenant, micro services, and container orchestration (Kubernetes).
• Experience partnering with technology peers responsible for data architecture and distributed computing infrastructure or platforms.
• 5+ years of experience with machine learning lifecycle (building, training models, serving models, setting up cloud infrastructure or data pipelines) and familiarity with major Machine Learning frameworks.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

McLean, VA: $308,700 - $352,300 for Sr. Dir, Software EngineeringNew York, NY: $336,700 - $384,200 for Sr. Dir, Software EngineeringCambridge, MA: $308,700 - $352,300 for Sr. Dir, Software EngineeringRichmond, VA: $280,600 - $320,200 for Sr. Dir, Software EngineeringSan Francisco, CA: $336,700 - $384,200 for Sr. Dir, Software EngineeringSan Jose, CA: $336,700 - $384,200 for Sr. Dir, Software Engineering

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.