Senior Director, Project Data Solutions & Optimization
Location: Anywhere in the United States or Ireland (Hybrid or Home based)
Position Overview:
Bentley Systems seeks an experienced and dynamic Senior Director of Project Data Solutions & Optimization Engineering to lead a global team of 30-50 data specialists, reporting to 2-3 Directors/Managers. The team will focus on optimizing the use of ProjectWise alongside support and product teams at Bentley. This leader will play a key role in shaping the future of Bentley's data solutions by standardizing customer instances within Bentley Infrastructure Cloud, enhancing the go-to-market (GTM) strategy and value proposition, and positioning Bentley as the premier organization for client advisory on data management and cloud-based data solutions. The role involves managing product configurations and collaborating with the Product Advancement Group (PAG) to drive strategic product enhancements.
The Senior Director will work directly with customers to streamline their use of the platform, helping them achieve an optimal and standardized configuration. As a key leader, this individual will oversee data experts, facilitate best practices, manage strategic customer accounts, and influence Bentley's product development roadmap.
Key Responsibilities:
Leadership & Team Management:
Lead a global team of 30-50 ProjectWise data specialists, ensuring alignment with Bentley's Infrastructure Cloud strategy.Mentor and guide the team in best practices for standardizing and optimizing customer instances of ProjectWise.Foster a collaborative team culture focused on innovation, problem-solving, and customer success.Oversee the team's efforts to guide customers toward standardized, efficient use cases.Act as a senior point of contact for high-priority customer accounts, working directly with customers to help them achieve optimal use of Bentley tools.Lead the development and implementation of training standards for ProjectWise, empowering clients to fully leverage Bentley Infrastructure Cloud solutions.Define processes for account configurations and collaborate with PAG to update products accordingly.Define optimized workflows within ProjectWise that can scale across many accounts.Lead change management efforts that positively impact customer adoption.Serve as a key liaison between the Data Solutions Engineering team and the Product Advancement Group (PAG), prioritizing customer feedback to inform product development.Advocate for necessary product enhancements to improve overall customer experience.Guide PAG in developing solutions tailored to unique customer needs while minimizing customization efforts.Architect innovative solutions within the Bentley Infrastructure Cloud ecosystem, optimizing data and project workflows for customers.Provide guidance on the appropriate configuration of ProjectWise and other Bentley products, ensuring efficient, scalable use.Lead data experts in providing strategic guidance to customers on maximizing out-of-the-box functionality.Lead the creation and execution of a clear go-to-market strategy for Bentley's data solutions, ensuring alignment with business objectives and market needs.Collaborate with cross-functional teams to enhance Bentley's value proposition for cloud-based data management, ensuring it resonates with customer needs and industry trends.Oversee the development of customer-facing collateral, including presentations, case studies, and product documentation to support sales teams and effectively communicate the benefits of Bentley Infrastructure Cloud solutions.Strategic Leadership:
Direct high-level discussions with clients to address challenges, manage expectations, and align on optimal data solutions, ensuring clear communication of Bentley's capabilities and value.Establish and implement operational standards to position Bentley's data solutions effectively across diverse client engagements, enhancing market competitiveness.Lead the strategy for service deployment, offering clear guidance to streamline how Bentley's solutions are delivered and integrated within customer environments.Work closely with PAG to prioritize product development efforts based on client feedback and emerging market demands, ensuring alignment between customer needs and product innovation.Qualifications:
10+ years of experience in engineering, CAD data management solutions, or software product management within the infrastructure or SaaS sectors.Demonstrated experience leading large, global teams with a focus on customer success and product optimization.Strong background in data management platforms, cloud solutions, and large-scale infrastructure projects, preferably with experience in ProjectWise or Bentley Infrastructure Cloud.Proven ability to lead high-performing, cross-functional teams in a fast-paced, customer-driven environment.Experience in mentoring and developing talent, with a focus on fostering collaboration and innovation within teams.Deep knowledge of data architecture, cloud computing, and infrastructure management.Expertise in working with digital twin technology, data integration, and workflow optimization.Strong understanding of product lifecycle management and solutions architecture.Strong interpersonal skills with a track record of working closely with cross-functional teams, including product management, engineering, and customer success.Ability to communicate complex technical solutions effectively to both technical and non-technical stakeholders.Comfortable engaging directly with executive-level clients and internal leadership to resolve challenges and influence outcomes.About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
Equal Opportunity Employer:
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-###-#### or sending us an email at [email protected]
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