Senior Dispatcher - Williams Scotsman : Job Details

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: The primary focus of this position is to ensure the WillScot Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties. WHAT YOU'LL BE DOING: Primary Responsibilities: Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings. Manage the day to day branch and operations yard drivers for multiple branch locations, which include: Scheduling and assigning drivers and vehicles to convey Units Reviews next day/week deliveries and pick-ups and develops a dispatch plan Enters all assignments into database (Descartes) Notifies drivers of daily assignments Tracks Drivers out on delivery/pick-up Assists Drivers in troubleshooting when necessary Sets daily and weekly priories for the team Conducts performance discussions and trainings Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged Communicates with customers to assist in scheduling daily/weekly activities Informs customer of delivery/pick-up times Answers customer questions about delivery/pick-up Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed Maintains branch's budgeted trucking profit margin Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits. Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule Other duties as assigned Equipment Used and Responsibility: Computer, telephone, radio and electronic office equipment MS Office Suite GPS and tracking software Supervisory Responsibilities: Yes, Drivers and in some branches Assistant Dispatcher EDUCATION AND QUALIFICATIONS: High School Diploma or equivalent, some college preferred 2-4 years' experience with dispatching preferred Familiar with standard concepts of scheduling and dispatching 1-2 years of Customer Service Experience Ability to multi-task effectively Knowledge of DOT and state specific safety regulations Strong attention to detail and ability to problem solve Communicate clearly: verbal and written Valid Driver's License Computer, telephone, radio and electronic office equipment MS Office Suite GPS and tracking software Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills re