Senior Helpdesk Administrator - EHE Health : Job Details

Who we are:EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello's proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health's mission of revolutionizing preventive care.What we're looking for:We're seeking a talented Senior Helpdesk Administrator to support and manage EHE's IT infrastructure and business applications. This role will troubleshoot complex IT issues, manage support requests, and execute operation-specific jobs.We're looking for someone with a strong background in helpdesk and corporate technology. The ideal candidate will have a deep understanding of Mac/JAMF system support, excellent problem-solving skills, and a customer-oriented mindset. The Senior Helpdesk Administrator will be collaborative, comfortable working in a small team and possess excellent communication and customer service skills.In this role, you will:

• Provide Tier 2 and Tier 3 support for Mac and Windows systems, including hardware, software and peripheral devices
• Troubleshoot and resolve escalated technical issues, ensuring timely resolution to minimize business disruption
• Manage service desk tickets, track and document all support requests, and follow up on open tickets to ensure timely resolution
• Monitor system performance, respond to alerts, and maintain IT infrastructure to ensure optimal performance and security
• Provide end-user training on common IT tasks, system usage, and security best practices
• Assist in enforcing security policies and protocols, including patch management, malware protection, and access control
• Manage OKTA for identity and access management, including user provisioning, single sign-on (SSO) and multi-factor authentication (MFA) across all systems
• Ensure compliance with IT security standards and assist in audits related to IT operations
• Lead IT initiatives and serve as a technical resource for cross-functional projects

What the role requires:

• Bachelor's degree in computer science, engineering or a related field
• 5+ years of progressive experience as a Helpdesk Administrator
• Industry certifications such as Apple Certified Support Professional (ACSP), Apple Certified IT Professional (ACiT), JAMF Certified, CompTIA A+ or Microsoft Certified Professional (MCP).
• Experience in IT operations in healthcare or a similarly regulated industry, with familiarity in handling sensitive data (e.g., PHI) in accordance with security and compliance requirements.
• Experience managing and maintaining enterprise grade network infrastructure
• Demonstrated ability to take ownership of assigned work and follow through to completion
• Extensive experience in maintaining and administering Active Directory and Windows Server environments.
• Hands on knowledge of virtualization and cloud solutions including Hyper-V, VMware, Microsoft Azure and Office 365
• Familiar with security/privacy regulations and standards such as ISO 27001, HIPAA, NIST Cybersecurity Framework and CIS Top 20 Security Controls
• Positive attitude, ability to work independently, and able to adapt quickly in a fast-paced environment
• Comfortable following documented policies and procedures
• Ability to work after hours and travel as needed

What we offer:

• Competitive salary
• Medical, dental, vision, life and disability insurance
• Employer-matched 401(k) plan
• Tuition reimbursement
• Employee access to our wellness clinics
• Gym membership

The salary range for this role is $90,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skillsEHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.