Senior Information Technology Program Manager - Galapagos Federal Systems, LLC : Job Details

Job Title:Senior Information Technology Program Manager -5522Job Location:Huntsville, AL 35898Job Salary:$160,000 - $180,000Job SummaryGalapagos Federal Systems, LLC is looking for a Senior Information Technology Program Manager who will provide hands-on leadership for a government contract, overseeing the successful execution of IT tasks while ensuring compliance with contractual requirements and customer objectives.The Program Manager will directly be engaging stakeholders, managing program scope, schedule, budget, and performance, and driving technical and operational efficiencies, lead and mentor teams, resolve challenges, and implement best practices to optimize performance.You must be a proactive, solution-oriented leader with a strong background in IT project execution, government contracting, and stakeholder management.Skills / Experience RequiredSenior Information Technology (IT) Program Manager must hold a current Active Secret clearance10+ years of IT program/project management experience, with at least 5 years managing IT service delivery in a federal/government contracting environmentSr IT Program Manager responsibilities:Ensure customer expectations are met or exceeded, and staff performance aligns with contract requirementsManage and coordinate urgent and complex support issues, identifying root causes and communicating them effectively to customersOversee staff activities, develop training materials for support staff, and manage employee work schedulesEnsure the quality of all personnel and services provided under the contract, including compliance with performance standards and budget constraintsImplement a system to address customer complaints and corrective action requestsWork closely with the Technical Point of Contact (TPOC) to plan and deliver services effectivelyProvide performance-related information and updates to the TPOCAttend all formal project reviews and periodic progress meetings scheduled by the Contracting Officer and/or TPOCNotify the TPOC of any service delivery delays, problems, or issuesEnsure all work impacting the Enterprise is coordinated through the Change Management Control Board and follows Redstone Arsenal policyOversee the quality and timely performance of daily systems operations and maintenance of the Mission Support DeskMonitor and maintain acceptable call wait times within contract limitsProvide written recommendations for IT policy improvements as requested by the TPOCDevelop a deployment plan, including necessary software/hardware tools and methods for efficient deploymentMonitor and report performance metrics against established Performance Requirements Summary (PRS) and Quality Control Plan (QCP) standards for customer ticket management and resolutionEnsure effective deployment of computer hardware resources in alignment with TPOC guidelinesOversee execution of the approved deployment plan, ensuring full functionality of deployed computer hardware resourcesEducation / CertificationsRequired for the Sr IT Program Manager role:Master's degree from an accredited college or university in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or EngineeringBachelor's degree in one of these fields may be substituted with an additional ten years of relevant experience managing IT programs within the federal sectorProject Management Professional (PMP)Strongly DesiredKnowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active DirectoryBenefitsMedical, dental, vision, disability, and life insuranceFlexible Spending Accounts401(k)PTOPaid Parental leaveTuition reimbursementPaid federal holidaysSecurity ClearanceMust be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.Physical RequirementsWork may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.Company SummaryHeadquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.Our service commitment is simple - Quality IT Solutions... On Time & On Budget. Company Employment StatementGalapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.