Senior Manager - Omnichannel Strategy & Analytics - Northwest Talent Solutions : Job Details

About the job Senior Manager - Omnichannel Strategy & Analytics

• POSITION: Senior Manager, Omnichannel Strategy & Analytics
• LOCATION: Danbury, CT
• WORK ARRANGEMENTS: Onsite

ABOUT THE OPPORTUNITYNorthwest Talent Solutions is a leading Technology, Finance, and Healthcare workplace quality consulting firm partnering with outstanding clients within the private industry and public sector. We're collaborating with a preferred pharmaceutical/biotech client in Connecticut to find a talented omnichannel leader ready to drive digital transformation and customer experience excellence.What Sets Our Client Apart:

• Leadership in pharmaceutical innovation with significant investment in digital transformation
• Collaborative environment focused on continuous learning and professional growth
• State-of-the-art technology stack including advanced analytics platforms
• Comprehensive benefits package including healthcare, 401(k), and relocation assistance
• Competitive compensation range
• Emphasis on work-life integration with flexibility and growth opportunities

Your Impact & Contributions:

• Lead the strategic development and execution of enterprise-wide omnichannel initiatives that drive measurable improvements in customer engagement and business outcomes
• Transform complex business requirements into actionable solutions by partnering with IT teams and third-party vendors
• Drive data-driven decision making through advanced analytics and insights that shape future customer experience strategies
• Build and nurture cross-functional relationships to ensure successful project delivery and adoption of new solutions
• Establish best practices for omnichannel data validation, testing protocols, and training programs

What You Bring to Succeed:

• Track record of successfully leading omnichannel initiatives in pharmaceutical or healthcare environments
• Experience with digital analytics platforms and customer data integration
• Strong understanding of pharmaceutical data sets and industry regulations
• Proven ability to translate complex technical concepts for diverse stakeholders
• Excellence in project management and cross-functional team leadership
• Background in implementing or working with CRM systems and data platforms
• Bachelor's degree in relevant field with 7+ years of related experience

Applicant Insights:

• Describe a complex omnichannel project you led and how you measured its success
• Share your approach to stakeholder management when implementing new technical solutions
• What strategies do you use to ensure effective knowledge transfer during training initiatives?

For confidential consideration, please apply with your resume, insights, and salary expectations.Scale Beyond the Talent Bar