Senior Manager, Sales & Customer Support - Culligan : Job Details

Job Title: Senior Manager, Direct To Consumer Sales & Customer SupportDivision: Consumer Products Division, HydrovivLocation: Remote (USA based, US work rights required)Description: The Senior DTC Sales & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv. This role requires a strategic thinker with a proven track record in DTC sales, customer support, and team leadership.Responsibilities:

• Develop and execute sales strategies to achieve and exceed revenue targets.
• Lead and manage the sales and customer support teams, fostering a high-performance culture.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement.
• Build and manage a sales program to train and align team.
• Collaborate with marketing to design and implement promotional campaigns and initiatives.
• Ensure exceptional customer service standards are met and maintained.
• Oversee the development and implementation of customer support processes and systems.
• Monitor key performance indicators (KPIs) and report on sales and customer support metrics.
• Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
• Train, mentor, and develop team members to achieve their full potential.
• Stay current with technology and industry trends and best practices to ensure Hydroviv remains competitive.

Qualifications:

• Bachelor's degree in business, marketing, or related field.
• Minimum of 7 years of experience in DTC sales and customer support, with at least 3 years in a leadership role.
• Proven track record of achieving sales targets and driving growth in a DTC environment.
• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Proficient in CRM and customer support software.
• Analytical mindset with the ability to interpret sales data and metrics.
• Strong problem-solving skills and attention to detail.
• Passion for customer service and a customer-centric approach.

About us - The world's leading water experts, we deliver high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole- house filtration systems. We improve water across all aspects of consumers' lives.GLOBAL CONSUMER PRODUCTS DIVISION (CPD)Mission Statement: Become the global leader in water transforming systems, by creating world-class, consumer-centric brands that drive penetration of iconic products and deliver recurring revenue through proprietary consumables and omni-channel experiences that empower consumers in choice for their water needs that meet their lifestyle.To learn more visit - We offer competitive compensation & benefits including: Medical, Dental, Vision, Life, 401(k) & 401k Match, Parental Leave, Unlimited PTO, Additional voluntary benefits