Senior Member Service Representative - Jovia Financial : Job Details

** Senior Member Service Representative**

**Job Category****:** Direct Member Service **Requisition Number****:** SENIO02274 Showing 1 location **Job Details**

**Description**

**Say Hello to Working on the Bright Side**

We are ***Jovia Financial Credit Union (Formerly NEFCU)***. *Jovia* connects us to the friendliness and ease of doing business with us as well as captures the spirit and energy of our dynamic, fast growing culture. The name evokes a way of joy, a feeling of optimism, trust and **banking on the bright side**.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

**We give you:**

* Competitive compensation with paid training

* Open communication and an amazingly positive staff

* Managers who value input from their employeeswe believe in you!

* A friendly, inviting work environment

* Work that feels like a second home with family events hosted by *Jovia*!

* Leaders who are involved, transparent and coach you

* Professional development and a perfect atmosphere for learning

* Fun social activities to nurture creativity and teamwork

* Business casual dress with annual corporate gear allowance!

* Great benefits Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)

* ***School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!***

* Lots of growth and advancement potential

* A CEO with brilliant vision and aspiration

**Want to know why were so happy**

**What you will be doing:**

* Confidently and competently articulate, communicate, sell and process applications for Consumer accounts, IRAs, Business accounts and all Real Estate loans including Mortgages.

* Act as resource for coworkers, possessing Subject Matter Expertise on products, services, policies and procedures.

* Proactively educate members on utilizing available access channels including ATM network, Mobile Banking, Online Banking, Remote Deposit, Shared Branch Services.

* Concentrate efforts and conduct activities that assist in achievement of both individual and organizational goals including participating in events that promote brand awareness, proactively engaging members in conversation on the lobby floor, ATM vestibule and teller windows, actively sourcing on-sites at businesses, conducting presentations, joining branch and business development partners for prospecting, and advocating the benefits of membership in the community. Source at least one onsite per quarter.

**What we need from you:**

* Existing MSR who is performing at commendable or above, on annual performance rating. Also may apply to new hires with bachelors degree plus 3 years of experience in a financial institution with sales acumen. (Additional work experience will be considered in lieu of degree.)

* Professional appearance coupled with an enthusiastic, assertive personality.

* Individual must be highly motivated, computer literate and possess excellent communication skills. Knowledge of Windows, Word and Excel and the Internet is desirable.

* Must successfully complete training certification process for IRAs, Business Accounts, and all Real Estate Loans, including Mortgages, prior to promotion or within six months of hire.

* Results oriented, self- starter with consistent performance in achievement of sales, service and quality goals.

* Proven record of reliability, dependability and flexibility.

* Hold Notary Public license.Each employee in a capacity of a Senior Member Service Representative who acts as a mortgage loan originator must/will be registered with the NMLS Registry (National Mortgage Licensing System), obtain a unique identifier, and maintain this registration in accordance with the requirements of the S.A.F.E Act.

Be part of a growing not-for-profit organization where **People are EverythingYou are important to us**. Help our members meet their financial goals and achieve their dreams. Lets talk!

*At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!*

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)