Senior Network Engineer - Marshall & Sterling : Job Details

Installation, maintenance, administration, and upgrades of the Network Infrastructure. Configure and deploy routers, switches, firewalls, and other network devices. Lead network-related projects, ensuring timely completion and alignment with business goals.

• Provide support for PCs, servers, printers, and networking. Duties include configuration, installation, and troubleshooting hardware.
• Moves, Adds, Changes - provide PCs, phones, network connections, and installation of new equipment as needed.
• Troubleshoot, analyze, and resolve system outages, working with vendors as necessary.
• Design, configure, and implement network solutions to meet business needs.
• Printer/Scanner configuration setup and interaction with network.
• Maintain accurate records of inventory, installation procedures, and configurations.
• Manage network-related projects, including planning, execution, and delivery.
• Primary tech for phone systems. Includes setup, programming, maintenance, moves, adds, changes and troubleshooting.
• Provide mentorship and guidance to junior engineers.
• Provide technical support and troubleshooting for O365 applications and services.
• Provide back up support to ISD help desk via phone and email regarding Microsoft Office, Vertafore, Email, phones, and other third-party software, hardware, and websites. Work support ticket queues and resolve in a timely manner.
• Maintain professional accreditation necessary to meet agency standards.
• Build and maintain a favorable and professional work relationship with other staff members.
• Communicate with Supervisor/Manager any issues to ensure excellent service.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report all E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff, and agency information.
• Perform other duties and projects as assigned.

• Bachelor's degree in computer science, Information Technology, or a related field.
• In-depth knowledge of networking protocols.
• Proficiency with network device installation and configuration (e.g., routers, switches, firewalls).
• Understanding of VoIP/Video interaction with the network.
• Strong attention to detail and willingness to follow instructions accurately.
• Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
• Strong knowledge of O365 applications and services, including Exchange, email administration.
• Proficiency in project management and use of project management software.
• Must be flexible and able to work weekend and evening hours as required.
• Works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the company, in a professional manner.
• Strong organizational skills, excellent communication, and people skills.
• Valid driver's license and acceptable driving record.