Senior Production Warehouse Coordinator - Health Advocate : Job Details

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2023 Awards: • National Customer Service Association All-Stars Award: Service Organization of the Year. • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Pay Rate: $22 Job Summary At Health Advocate, we are committed to providing our clients with expertise and services that improve the health, well-being, and productivity of their employees. We are looking for a Production Warehouse Coordinator to work onsite at our Plymouth Meeting headquarters and be part of a hands-on team under the TechCenter umbrella. We are looking for someone goal-oriented who has a desire to be a key contributor, and be a part of advancing and growing the department, as well as their career. The Senior Production, Warehouse Coordinator will be responsible for achievement of high quality standards and efficiency, as well as supporting business processes for the team in our Biometric Warehouse and Production Center. Responsibilities include but are not limited to Biometric Event Processing tasks, Warehouse tasks, Inventory related tasks, and Print Production tasks. The right candidate will be able to multitask and shift focus based on where volume and priority dictates. Essential Job Functions

• Understand responsibilities under the TechCenter Umbrella and have the ability to be flexible and assist on all sides of the house when volume, priorities or business needs require
• Manage global inventory oversight and provide projections and need assessments
• Communicate and oversee warehouse inventory orders. Act as POC with vendors
• Inventory issue escalation and communication
• Develop and manage overall inventory tracking and synergy between both warehouse inventory supplies
• Order processing, inventory projection and ordering, internal/external communication, picking, packing, shipping, tracking and receiving, kitting, data entry and reporting, order reconciliation, print production, finishing and fulfillment, mailing, low-level facility maintenance
• Maintain accurate inventory records, monitor levels, and report on and order supplies and equipment as dictated by volume, needs and historical data
• Provide oversight and quality control of all orders, inventory and equipment
• Troubleshoot all issues to find the cause, come to resolution, and plan to preventative reoccurrence
• Work with colleagues to reconcile inbound/outbound shipments and communicate with internal/external contacts
• Openly communicate with essential parties and escalate situations that could adversely impact services
• Work as part of a team that fosters the delivery of high-quality services and promotes exceptional customer service
• Establish and maintain a professional relationship with internal/external customers, team members, department contacts and vendors

• Treat all internal/external customers, team members and department contacts with dignity and respect
• Maintain security and confidentiality of all client and member information. Ensure all quality systems remain in place and are followed for all projects with information that falls under HIPAA, within a secure environment
• Support facility operations and report onsite issues as they arise. Track and follow up on building maintenance issues in a timely manner

Requirements

• Daily in-office/onsite presence
• 3+ years warehouse/inventory control experience
• 1+ years print production or mail house experience
• Ability to work directly with business partners, clients and vendors

Preferred qualifications, experience, and skills

• Bachelor's Degree
• Proven application skills: Salesforce, MS Office (Word, Excel, Teams, PowerPoint) Scout/Extensive (or comparable inventory management solution), Adobe CS (InDesign, Acrobat, Photoshop), Workzone (or comparable project management solution)
• Experience with production/mail house equipment such as printers, folders, cutters, inserters, tabbers and scanners

• Strong organizational, communication, critical thinking, adaptability, problem resolution, time management and planning skills

• Excellent interpersonal skills, with an emphasis on ability to communicate both verbally and in writing
• Ability to work independently with self-initiative and self-motivation, as well as effectively collaborate as part of a team
• Leadership skills and goal oriented with career advancement in mind
• Being a problem-solver with the ability to remain calm in high-stress situations
• High level of attention to detail
• Ability to effectively multitask in a fast-paced environment and be flexible and work with/respond to change quickly
• Ability to stand on feet for extended periods of time
• Ability to provide light maintenance functions as needed
• Ability to lift 50+ pounds
• Essential physical functions of the job include handling, grasping, lifting, climbing, pulling hand over hand, and repetitive motions

Salary and Benefits To be provided by HR NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization. Company Overview Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate Facebook Video Awards: 2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)