Senior Representative - NOC Security Desk - United Airlines : Job Details

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

The Corporate Security team helps us uphold the standards required to run a safe and successful airline. This includes global aviation compliance, geopolitical analysis, passenger incident programs and real time 24/7 security response to support and deal with the security of our facilities, aircraft, and employees worldwide.

* Act as the liaison with the Transportation Security Administration (TSA), Federal Security Directors, Federal Air Marshal Service, State Department Analysts, Regional Security Officers, Federal Bureau of Investigation and international security authorities regarding issues of aviation security and compliance 24/7

* Log, guide and maintain investigations related to United's Passenger Programs that address unruly and disruptive passenger behavior on board aircraft and in the airport 24/7

* Respond to notifications related to security events between operations and TSA 24/7

* Communicate with TSA Federal Security Directors, the Transportation Security Operations Center (TSOC), Office of Intelligence Watch (OI), Federal Air Marshal Service and FAA's Domestic Event Network (D.E.N.) 24/7

* Timely and accurate resolution of all security issues which arise on a 24/7 basis to minimize impact on customers, co-workers and the operation and report findings out to Corporate Security leaders

* Consults with Inflight Services, Flight Operations and Customer Solutions to assess impact of security mandates and provide interpretation and direction to operational personnel

* Initial point of contact between the company and I-SOS (International-SOS, security and international healthcare services company) for geopolitical analysis and specific country threat vectors 24/7

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the desired qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

* Bachelor's degree or related experience

* 3+ years of related experience

* Knowledge of U.S. and foreign government aviation security regulations; airline practices and operational procedures; and United corporate policies

* Ability to comprehend, interpret and effectively communicate government regulations and geo-political analysis

* Ability to work in a high stress environment

* Possess excellent verbal and written communication skills

* Demonstrates strong people, planning and organization skills

* Critical thinking skills

* Basic computer skills including WORD, EXCEL, OUTLOOK, and MICROSOFT TEAMS

* 24/7 operational shift work required including holidays

* Must be legally authorized to work in the United States for any employer without sponsorship

* Successful completion of interview required to meet job qualification

* Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

* Aviation Security experience

* 2+ years of airline and/or airport experience

* 1+ years of Aviation Security experience

* 1+ years of Corporate Security experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT