Senior Team Lead - ASML : Job Details

Introduction to the job

The Customer Support Organization is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer sites. This role sits within EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron). This Senior Team Lead will have 12-15 direct reports that vary from SAP Analysts to Technical Project Coordinators and be responsible for 1:1 coaching, annual performance reviews, customer escalations, and project deadlines.

Role and responsibilities

• Manage the engineering teams that perform the installations.
• Drive the operational performance of the teams including: safety, execution quality, continuous improvement, team capabilities, cost, and team utilization.
• Responsible for the personal and professional development of all Engineers within the team.
• Manage stakeholders including customers, the service organization that is receiving the system, and multiple internal organizations that interface with the installation team.
• Drive continuous improvement to optimize the performance of the team and improve ASML operations.
• Maintain short- and long-term detailed manpower plans and forecasts.

Education and experience

• Bachelor's degree in a technical field or Associate's degree in combination with equivalent years of work experience.
• Minimum 5 years' experience working in a manufacturing environment with a technical background on metrology and/or lithography.
• Minimum 2 years' experience in people leadership methodologies (coaching, mentoring, etc.).
• Minimum 6 months experience conducting annual performance reviews.
• Minimum 1 year experience in a safety environment (LOTO).

Skills

• Understanding of project management and general logistics processes is an advantage.
• Experience with Lean philosophies.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Result driven—demonstrate ownership and accountability.
• Demonstrate open, clear, concise, and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers, and the customer.
• Work according to a strict set of procedures within the provided timelines.
• People Development skills to drive the development of people, providing coaching and feedback.
• Ability to inspire and motivate individuals and teams.
• Excellent time management and delegation skills.
• Advanced analytic and problem-solving skills, pays attention to detail and produces work that meets high quality standards.

Legal/export license control

• Customer site requires Covid-19 vaccination barring medical or religious exemption.
• Position will require travel up to 30%.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.