Senior Technical and Procedures Documentation Writer - Adaptation : Job Details

Senior Technical and Procedures Documentation Writer Location: New York City - Hybrid on-site and remote role Company Overview: This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This initiative will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes. Job Responsibilities:

• Lead the documentation process by conducting in-depth interviews with key client subject matter experts to extract comprehensive business processes, procedures, and policy information necessary for robust documentation.

• Oversee the documentation of detailed business processes and procedures, creating clear and effective process workflows that enhance understanding and usability.

• Review and analyze legacy documents to extract valuable information, while collaborating closely with subject matter experts to ensure accuracy and completeness.

• Produce high-quality documentation that clearly communicates complex business processes and procedures, utilizing both text and graphical representations.

• Edit and provide guidance on documents to ensure they meet standards of clarity, conciseness, and overall quality.

• Identify and address inconsistencies in business documentation across various functions, ensuring uniformity and adherence to best practices.

• Conduct thorough reviews to highlight missing elements in business documentation and implement solutions for improvement.

• Track the status of all documents, managing drafts, reviews, and final versions efficiently while ensuring timely completion.

• Deliver comprehensive weekly status reports for each document, with a focus on deadlines and project milestones.

• Maintain meticulous attention to detail throughout the documentation process, applying advanced formatting and proofreading skills consistently.

• Mentor and guide junior team members in best practices for documentation processes and tools, fostering a collaborative and efficient writing environment.

Skills Requirements:

• Bachelor's degree in a related field; advanced degree preferred.

• Extensive experience in the Insurance and Healthcare industries is required.

• Proven ability to work collaboratively within a team environment while leading projects.

• Exceptional written and verbal communication skills, with a strong ability to convey complex information clearly.

• In-depth understanding of documentation editing standards and best practices.

• Experience in managing and coordinating document branding at a senior level.

• Comprehensive knowledge of healthcare terminology and relevant regulatory requirements.

• Self-motivated leader capable of managing multiple complex documentation deliverables.

• Strong adaptability to diverse project priorities and tight deadlines.

• Familiarity with insurance and/or healthcare operations-related software language.

Software Skills Required:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

• Extensive experience with SharePoint or similar document management systems.

• Proficiency in Adobe Acrobat Suite.