Senior Vice President of Engineering - Confidential : Job Details

Senior Vice President of Engineering

About the Company

Acclaimed software development organization

IndustryComputer Software

TypePrivately Held, VC-backed

Founded2015

Employees201-500

Funding$51-$75 million

Categories

• Computer
• Customer Service
• E-Commerce
• Software
• Information Technology & Services
• Computer Programming
• Professional Services
• Computers
• Technology

Specialties

• ecommerce
• customer support
• online store
• customer experience
• help desk
• live chat
• order management
• customer support automation
• ecommerce automation
• shared inbox
• help center
• knowledge base
• email
• sms
• customer service
• saas
• social media
• omnichannel support
• shopify store
• and cloud

About the Role

The Company is seeking a Senior VP of Engineering to lead the development of its conversational AI platform, which is designed to drive sales and automate customer experience for e-commerce merchants. The successful candidate will be responsible for all engineering functions, leading a team of 100 engineers, and will play a pivotal role in the company's mission to serve all merchants, with a focus on e-commerce. This high-impact role involves instilling best practices, influencing business strategy, and technical roadmaps. The ideal candidate will have a proven track record of hitting revenue goals across multiple product lines, improving engineering velocity, and reducing technical debt. Experience in SaaS, particularly with complex data streaming systems, and a background in marketing, is highly valued.Key responsibilities for the Senior VP of Engineering at the company include scaling the engineering team and processes to support two product lines, coaching and hiring leaders, and leading the team in the launch of a second product, an AI sales agent. The role also involves working on the company's goal to reach an IPO scale in the next three years and being part of the executive team. The candidate should be customer-obsessed, skilled at solving technical challenges, and eager to own business outcomes. The company is backed by top industry minds and is in a space that is rapidly changing towards being highly automated. The role offers the opportunity to take the company to an IPO and to be a key player in its growth and success.

Hiring Manager TitleCEO

Travel PercentLess than 10%

Functions

• Engineering
• Information Technology