Senior Vice President of Hospitality - Confidential : Job Details

Senior Vice President of Hospitality

About the Company

Acclaimed credit union

IndustryBanking

TypeNon Profit

Founded1934

Employees201-500

Categories

• Banking
• Financial Services
• Banking & Mortgages
• Corporate & Business
• Lending Services
• Investing
• Mobile Communication
• Financial Transactions
• Automotive Financing
• Financing Services
• Finance
• Insurance

About the Role

The Company is seeking a Senior Vice President of Hospitality to lead the integration of a hospitality-driven service excellence culture across all member-facing operations. The successful candidate will be responsible for defining and driving a strategic hospitality vision that enhances member satisfaction, loyalty, and engagement. This critical leadership role involves collaborating with the Chief Experience Officer to develop a comprehensive hospitality strategy, ensuring that hospitality principles are embedded in all service experiences, and aligning operational efficiency with personalized, member-centric service. The SVP will also be tasked with inspiring a culture of hospitality, leading training and innovation initiatives, and using data-driven insights to continuously refine service delivery.Applicants for the SVP of Hospitality position at the company should have a minimum of 15 years of leadership experience in hospitality or customer experience, with at least 5 years in a senior leadership role. A proven track record of leading customer-centric, hospitality-driven strategies in a service-oriented environment is essential. The role requires strong leadership, collaboration, and analytical skills, as well as a data-driven mindset with a strong aptitude for leveraging technology and innovation to improve the member experience. A Bachelor's degree in hospitality management, business administration, or a related field is required, with an MBA being preferred. While experience in financial services or retail banking is also preferred, it is not a mandatory requirement.

Hiring Manager TitleChief Experience Officer

Travel PercentLess than 10%

Functions

• General Management
• Operations
• Strategy