Server - TGI Fridays : Job Details

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.

Key Responsibilities:

* Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

* Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.

* Promptly and accurately takes food and beverage requests from Guests.

* Ensures expedient service of food and beverages to the Guest.

* Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.

* Learn TGIF menu and beverages, expertly recommends and upsells on items.

* ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

* Follows all Fridays Service Style Standards.

* Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.

* Practices conversational ordering by mentioning current promotional features.

MEASURES OF SUCCESS

* Guest experience

* Exercising standards of Responsible Service of Alcohol

* Consistently fulfill the Key Responsibilities and Accountabilities above

* Service Strength Code rating meets/exceeds company standards

* Guest satisfaction scores

* Meeting all key metrics outlined on the myPerformance scorecard

QUALIFICATION REQUIREMENTS

* Must be able to deliver plates and food and clear tables

* Must be able to lift up to 30 lbs.

* Must be able to hear well amongst loud background noise

* Must be dressed neatly and well groomed in company approved uniform at all times

* Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately

* Must be able to calmly respond to angry Guests and notify a Manager

* Must be able to read and write notes to hearing impaired Guests

* Must be able to read menus to sight-impaired Guests

* Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

* Must be able to read and write

* Must be able to stand and walk during entire shift

* Must be able to reach, bend, stoop and wipe counters/tables

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.