Server - The Ranch at Rock Creek : Job Details

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests' tables according to hotel specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service at a Forbes 5-Star level.Essential Duties and Responsibilities

Provide 5-Star service to each and every guest

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of outlets

Maintain complete knowledge of all menu items, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation

Facilitate in room dining service when necessary

Execute BEOs pertaining to Food and Beverage Department

Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes in the restaurant

Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving

Maintain complete knowledge of correct maintenance and use of equipment

Maintain complete knowledge of POS system and manual systems

Maintain complete knowledge of and comply with all departmental policies/service procedures

Complete all opening and side duties as assigned

Organize assigned station and ensure readiness prior to guest arrival

Review daily specials and maintain awareness of 86'd items throughout the shift

Confidently articulate menu items to guests

Record order of guest following department service procedures

Correctly submit food order to kitchen

Retrieve all alcoholic beverages from the bar and serve to guests

Open and serve wine/champagne bottles in accordance with departmental standards

Make all varieties of coffee in accordance with the departmental standards

Understand and anticipate guests' needs, respond promptly, and acknowledge all guests

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Handle guest complaints following procedures and ensuring guest satisfaction

Monitor and maintain cleanliness, sanitation, and organization of assigned station and service area

Guide the activities of the assigned assistant server, bus-person and food runner to ensure optimum service to the guest

Clean and reset tables immediately after guest departs

Complete closing duties as assigned

Preferred education/experience

Preferred two years of experience as a fine dining server

Preferred five years of experience in industry

Very good knowledge of coffee beverages and preparation using an espresso machine

Very good product knowledge - preparation and cooking techniques

Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding

High school graduate or equivalent and some college

Optional:

Certification of previous training in liquor, wine, and food service

Certification in alcohol awareness program

Certification in CPR

Previous computer training on POS systems

Prior training in guest relations. Prior training in guest relations

Special Skills/Equipment

Ability to anticipate and understand guest service needs

Ability to be well organized, maintain concentration and think clearly when providing service to guests within a certain given period

Ability to focus attention on details

Ability to accurately describe restaurant menu items, beverages, and wines

Ability to maintain good coordination and timing while serving orders quickly

Ability to work cohesively with co-workers as part of a team

Ability to perform job functions with minimal supervision

Ability to regularly lift and/or move up to 15 lbs., occasionally lift and/or move up to 40 lbs

Ability to stand for long periods of time and move frequently from area to area

Ability to physically complete the demands of the position

Valid driver's license

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.Other details

• Pay Type Hourly
• Employment Indicator Seasonal

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