Server - Ricochet Tacos - Heritage Restaurant Group : Job Details

Opened in 2017, Ricochet offers a menu of creative, thoughtfully delivered food with a complex flavor profile, all wrapped in an unassuming taco. Our menu features fresh, high-quality ingredients. The attention to detail extends the menu, from house smoked meats, salsas, hot sauces, to a specialized offering of unique craft cocktails featuring high-quality spirits, and much more. Ricochet currently has two locations - Valparaiso and Crown Point.

Ricochet is a fun and casual environment with a very positive culture. Our restaurants are a fast-paced environment, but having fun within a team environment is encouraged. As long as you can embrace the idea of being a contributing member of a team, you will build strong relationships at Ricochet, built on trust.

Ricochet offers health insurance for full-time team members and competitive pay. Qualities that we look for in candidates are friendliness, positivity, attention-to-detail, and the ability to work effectively within a team.

Ricochet offers the following benefits to team members:

• 75% company-paid health, dental & vision to full-time team members
• Health Savings Account eligible health plans
• Paid Time Off (PTO) to ALL team members
• Sick time to full-time members
• Very flexible scheduling
• Company-wide employee discounts, including Tomato Bar and Blockhead Beerworks
• Competitive pay
• 401(k) benefits w/ company matching
• Parental leave benefits

Due to the fast-paced nature of Ricochet, servers are required to be very strong at multi-tasking and should own excellent organizational skills. While the position will naturally require those characteristics to be successful, our company really only has one primary requirement - be friendly and respectful to guests and to the team you're a part of.

One critical difference between Ricochet and many other restaurants is that our front-of-the-house works as a team. You will be assigned guest tables as a server and those gratuities will be solely yours, but many of the tasks associated with making sure your guest tables have a great experience is absorbed as a team. At times, your tables will be prebussed and bussed as a team, orders will be ran as a team, and you will be responsible in contributing to the team in the same way. Our organization believes VERY STRONGLY that this type of teamwork creates a positive culture, strong friendships and a much more fun place to work.

• Greets guests in a positive and friendly manner.
• Be highly knowledgeable of Ricochet's food menu, bar menu and specials
• Provides guidance & information to assist the guest with food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining atmosphere with an enthusiastic attitude.
• Prepares dining room with condiments, rolling silverware, stocking plates, napkins, cups and folding carryout and takeout boxes.
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps guests select food and beverages with suggestions, explaining popular menu items, including beverages, and answering food preparation questions.
• Enter orders to bar and kitchen with accuracy, including guests' special dietary needs and/or special requests.
• Communicate effectively with kitchen team to make sure orders are delivered accurately and timely.
• Serves orders by picking up and delivering guests' choices from bar and kitchen.
• Responds to additional guest requirements by inquiring of needs and being educated of dietary allergies and sensitivities.
• Maintains table setting by prebussing, replenishing utensils, refilling beverages, and being alert to spills or other special needs.
• Obtains revenues by organizing checks, issuing checks, accepting payments, and returning change or credit card and signature slip to guests.
• Concludes guest experience by being thankful for the visit.
• Complete shift side work as assigned by management

• Indiana Alcohol Serving Permit
• Previous experience in a restaurant preferred, but not required
• Be consistently friendly when communicating with guests and team
• Strong communicator in-person
• Ability to learn restaurant point-of-sale system
• Highly organized with a strong ability to multi-task
• Can function well in a fast-paced environment
• Existing knowledge of food safety procedures preferred, but not required

Ricochet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.