SERVICE ADMINISTRATIVE COORDINATOR - Micro Center : Job Details

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

The Service Administrative Coordinator is an integral contributor to the success of the Service (computer repair) department operating out of the corporate office. This role involves working closely with the CFO, Sr. Director of Service, and Manager, Service Purchasing and Vendor Management to perform administrative duties and complete operational tasks. The role serves as a key support resource for the Service leadership team.

MAJOR REPSONSIBILITIES

• Provide operational support to the Service leadership team including:
  • Maintain and update Standard Operating Procedure repository
  • Maintain Vendor contract repository
  • Process invoices and monitor vendor chargebacks
  • Invoice and expense management processing
• Partner with stores to oversee system access rights and manage user accounts and permissions for key Service systems
• Manage business reports and website reporting repositories and develop reports to support key initiatives including data exporting and importing
• Perform administrative duties such as scheduling meetings and coordinating travel for department meetings and store events
• Work with the Service Project Manager to help develop and manage project related inquiries, project plan status reporting, and project follow-up actions
• Perform executive support for CFO by assisting with calendar management and project documentation support and coordination

EDUCATION & EXPERIENCE

• Bachelor's degree in Business Administration or significant industry experience.
• Proven experience in administrative support and project coordination, preferably within a retail or business context.
• Strong organizational and problem-solving skills, time management, and attention to detail.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
• Proficient in Office 365 products including Outlook, Excel, Word, and PowerPoint.
• Ability to run reports and create reports in Excel and present data highly desirable. Intermediate to advanced skills in Excel i.e.: Formulas and Pivot Tables preferred.
• Proficiency in project management software and tools, primarily Microsoft Teams preferred.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• 401K Plan with Company Match
• Paid Time Off for Regular Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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