Service Adv - Heartland Tire : Job Details

POSITION TITLE: Service Advisor - POSITION SUMMARY: The Service Advisor -

REPORTS TO: Store Manager

- DEPARTMENT: Service

POSITION SUMMARY: The Service Advisor, assists the store managers in overseeing the performance and operations of the stores in a specific region.

Essential Job Functions:

• Assists the Store Manager in overseeing the performance and operations of all aspects of the store including both the retail and commercial businesses.
• Helps lead a team of talented service and sales professionals in a fast paced environment and cultivate a We Can Do That culture.
• Drives store sales by achieving overall business performance objectives, including sales and productivity goals.
• Maintain existing customer base by providing the highest level of customer services.
• Provides helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
• Ensures the team maintains a safe and clean work environment.
• Ensures the retail store is clean and professional in appearance to customers.
• Communicates clearly to serve as the liaison between technicians and customers.
• Manages service center work flow.
• Monitor and inspect production procedures and equipment to ensure the highest level of
• quality.
• Other duties as assigned.

Position Requirements:

• Previous sales or management experience in automotive service and repair.
• Comprehensive understanding of the automotive service market.
• ASE certifications and/or a technical school degree are preferred but not required.
• Great customer service skills
• Proven track record in sales
• Can stand on feet for prolonged periods.

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