SERVICE ADVISOR - K&R Staffing HR Consulting LLC : Job Details

SERVICE ADVISOR

K&R Staffing HR Consulting LLC

Job Location : Irvington,AL, USA

Posted on : 2024-10-22T07:30:53Z

Job Description :
Job DescriptionWe are hiring for a local company who is in need of a service advisor. Duties include:
  • Greet customers and answer service calls in a timely, friendly manner.
  • Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair.
  • Conduct preliminary inspection of customer's vehicle by lifting hood and visually assess for potential additional repairs needed.
  • Test drive vehicles or refer to the test technician as necessary.
  • Assign sequence numbers to each customer's repair orders, obtain customer and vehicle data, establish customer's payment method, and ensure all documents are accounted for and signed.
  • Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
  • Accomplish the forecast that has been established by management.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable).
  • If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
  • Follow all company safety policies and procedures, and immediately report any accidents to a manager or supervisor.
  • All other duties assigned.
Requirements
  • A passion for customer service
  • Reliable & detail oriented
  • Self-motivated
  • Ability to multi-task in a fast-paced, deadline driven environment
  • Exceptional communication & follow-up skills
  • Basic computer and phone skills
  • Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs
  • High school diploma or equivalent
  • Ability to lift to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel
Benefits
  • $20,000 Company-Paid Life Insurance and AD&D
  • BCBS Health - Employee contribution decreases with tenure
  • Dental and Vision
  • Accident, Critical Illness, Cancer, Life Insurance and Disability
  • 401(k)
  • Paid Time Off Plan
Apply Now!
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