SERVICE ADVISOR - MHC Kenworth : Job Details

Job Title

Service Advisor

Business Function

Service

Branch Name

MHC Kenworth-Knoxville

Date

08-13-2024

Address

7425 Crosswood Blvd

City

Knoxville

State

TN

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

* Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

* Ensures customers receive the most expedient service available through questioning and understanding repair requests.

* Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.

* Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.

* Inputs repair order information to data processing system and close repair orders.

* Maintains and administers shop tool and supply requirements and status.

* Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.

* Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)

* Participates in training to stay current on technical and warranty issues.

* Assists in maintaining a clean shop and office area.

* Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

* CDL (preferred).

* Minimum 4 years' experience in related field.

* Computer experience (preferred)

* Strong customer relations and communication skills.

* Good leadership abilities.

* Must have a positive can-do attitude.

Benefits

* Competitive Salary

* Medical, Dental and Prescription Insurance

* Disability and Life Insurance

* Paid Time Off program

* 401k and Profit Sharing with Employer Match

* Flexible Spending Account

* Internal Promotion Opportunities

* Tuition Reimbursement Program

* On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled