SERVICE ADVISOR - Chapman Chrysler Jeep : Job Details

Chapman Chrysler Jeep in Henderson is looking for an experienced Service Advisor to join our team! As a Service Advisor, you will help our valued customers get the most out of their vehicle ownership experience by educating them on recommended maintenance and repairs to keep their car running like new. In this role, you will own the client experience from the moment the customer arrives in the service lane to the completion of services, ensuring each customer leaves the dealership feeling confident and happy about their vehicle service experience. Successful candidates are excellent communicators who enjoy building relationships with customers. If this sounds like you, we encourage you to apply! What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential! Average income ranges from $6,500 - $12,000 per month.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Obtain customer authorization for services and process payments
• Communicate regularly with technicians and parts associates to ensure timely completion of work to update customers if additional repairs are needed
• Follow-up with customers on the status of their vehicle and satisfaction of service

Desired Qualifications and Experience:

• A minimum of 2 years of dealership service advisor/writer experience is required
• Chrysler certified is preferred
• Excellent interpersonal and customer service skills; demonstrated ability to articulate vehicle service needs in a way that is easy to understand
• Proven ability to achieving sales goals
• Strong time management and organizational skills
• Must have a valid driver's license and clean driving record
• Must pass a pre-employment background check and drug screen

Hours and Work EnvironmentHours are Monday - Friday 7am - 6pm and every third Saturday 7am - 5pm. Our Service Advisors enjoy air-conditioned offices, a covered Service Drive and a climate-controlled shop environment. The Service Advisor will report to the Service Management team.To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.#ZR