Service Advisor - Insight Global : Job Details

Support Specialist – Service Advisor

Type: Contract to Hire

Location: Austin, TX

The position will be expected to do these specific things:

• Work in Customer Service in the equivalent of a “service advisor” role, answering phones, taking walk up customers, initiating work orders for technicians, coordinating with technicians, closing work orders, tracking the flow of vehicles through the shop.
• Assist with Cellular support tickets in ServiceNow - fulfilling activation and disconnect requests, and others as needed.
• Assist with Stores tasks as needed, specifically covering the window for item issuance.