Service Advisor - Flowserve : Job Details

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Summary:

The Service Advisor serves as the primary point of contact for all repair and service activities, ensuring seamless communication and exceptional customer service. Collaborating closely with planners, the Service Advisor oversees commercial functions, addresses customer needs, and delivers timely, technically sound, and competitively priced quotations for repair and service jobs.

Key responsibilities also include troubleshooting issues related to valve and automation repairs, as well as hosting customer visits as required. This role involves minimal travel, with requirements at less than 10%.

Responsibilities:

* Prepare professional quotations for repair and service to all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task.

* Provide timely responsiveness to all viable service and repair quotation opportunities.

* Manage the review of all service and repair orders for completeness and correctness, and assist in resolving any issues to ensure proper order entry.

* Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame.

* Coordinate with the Commercial Operations Supervisor on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines.

* Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts.

* Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary.

* Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered.

* Comply with Flowserve goals, objectives and policies.

* In QRC locations where a Turnaround Support Project Manager does not exist, the Service Advisor will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. This work is intended to support the lead person that is coordinating the turnaround efforts at the QRC.

Requirements:

* Candidates should have 3-5 years of related customer service experience and/or training in a service role. A high school diploma is required, though an associate's degree from a college or technical school is preferred. An equivalent combination of education and experience will also be considered.

* Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region.

* Excellent oral and written communication skills, with the ability to present effective information in one-on-one or small group settings with customers.

* Detail oriented with strong interpersonal and organizational skills.

* Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role.

Preferred Experience / Skills:

* Oracle experience is not required but preferred.

* Working ERP knowledge is beneficial.

* Valve and Actuation shop experience is beneficial.

Physical Requirements:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to stand and walk. The employee must also occasionally lift twenty-five pounds or less. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.

* This job occasionally requires work near moving mechanical machines and parts.

Benefits:

* Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Req ID : R-12343

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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