SERVICE ADVISOR - Lebanon Ford : Job Details

Position: Service Advisor

Location: Lebanon, OH

Job Id: 135

# of Openings: 1

SERVICE ADVISOR

Reports to the Service Manager while working closely with the Technicians and other service department associates

POSITION DESCRIPTION

The Service Advisor is Lebanon Ford's first-line customer relation and service sales representative. Ensure the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of designated administrative duties.

QUALIFICATIONS

EDUCATION

* High school diploma or the equivalent.

* ASE certified

OTHER

* Excellent communication skills and investigative skills

* Valid and clean driver's license

* Enjoy working with people

* Knowledge of automotive maintenance and repairs

* Knowledge of dealership computer systems

* Strong mechanical aptitude

* Experience as a Service Advisor in an auto dealership or a related business

* Professional personal appearance

* Proven sales skills a must

* Ability to meet company's production and quality standards

* Ability to multi-task in a fast paced environment

* All applicants must be able to pass pre-employment testing: background check and drug test

JOB RESPONSIBILITIES

* Follow corporate objectives with regard to profitability and customer satisfaction

* Promptly meet and greet customers in a friendly and courteous manner

* Provide an accurate estimate for all services and repairs sold

* Personally turn all complaints over to the Service Manager and Parts Manager that cannot be satisfied by the Service Advisor

* Sell the proper repairs and/or services that meet the customer's needs

* Obtain accurate parts and labor prices using the appropriate price source

* Provide an estimate to every customer at the time of write-up

* Obtain the customer's written approval on all Repair Orders at the time of write-up

* Obtain properly documented telephone approval for all add-on sales when the customer is not at the store

* Meet or exceed sales objectives as set by management

* Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller's inquiry

* Maintain communication with the technical staff regarding job status changes

* Remain continuously posted on the Service Dept. work load to determine what kind of work the shop can quickly accommodate

* Inform the sales department of potential used vehicle sales customers

* Follow up on the following day's appointments

* Perform specific administrative functions as directed by management

* Contact the customer upon completion of their vehicle

* Interact well with others and be a positive influence on employee morale

* Attend company meetings as required

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