Service Advisor - AutoNation : Job Details

Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customers vehicle safe. What Will I Do Every Day? Set, confirm and prepare for appointments with customers so they can have a great service experience. Meet or exceed targeted sales goals & the targeted customer satisfaction index. Greet customers in a friendly manner when they arrive. Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives. Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produce repair orders for customers, including cost and time estimates, with full transparency. Communicate frequently with technicians and parts associates to ensure timely completion of work. Follow up with customer...Service Advisor, Customer Experience, Advisor, Vehicle, Retail, Automotive