Service Advisor - Hello Mazda of Valencia : Job Details

More people are saying goodbye to their old jobs and Hello to their new careers. Hello Automotive Group will be bringing a unique experience to the Valencia Auto Mall. It doesn't matter if you have automotive experience or not. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Auto.

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

• High School Diploma or equivalent (required)
• Valid DL (clean driving record required)
• Customer Service experience (Minimum 1 year)
• Time management skills
• Good command of English language and grammar
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results

You Are (a):

• Organized
• Friendly
• Team Player
• Self-motivated
• Independent; works well under limited supervision
• Professional
• Self-Aware
• Accountable to following workplace polices and practices

Benefits

• Medical
• Dental
• Vision
• 401K with company match
• Paid Life Insurance
• Voluntary Life, Critical Illness, Short Term Disability, Hospital Indemnity
• Employee Assistance Program
• Employee Discounts
• Paid Time Off
• Referral Bonus
• Etc.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are also an employer that participates in E-Verify to verify identity and work eligibility in the U.S.