Service Advisor - Car Spa : Job Details
Service Advisor
Car SpaJob Location : Dallas,TX, USA
Posted on :
2025-02-24T07:26:11Z
Job Description :
Essential Duties and Responsibilities:
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- Complete Car Spa's Service Advisor Certification Program.
- Follow the 7-step model (observe the vehicle, greet the customer, relate observation, make a recommendation, pause, respond to acceptance or rejection, send off the customer) to achieve customer satisfaction and sales goals.
- Process customer transactions (all types of tender) at the entrance to tunnel.
- Operate Point-of-Sale System and Tunnel Control System (as applicable to location).
- Remove or prepare vehicle accessory items that may be jeopardized in the car wash tunnel.
- Answer questions that customers may have about all services offered by Car Spa.
- Cross-trained to perform all vehicle services, including car wash and express detail services.
- Other duties as assigned.
- This position is eligible for bi-weekly bonuses!
- All work is done outdoors in all types of weather.
- Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
- You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
- Customer service experience
- Strong communication skills
- Must be able to pass background screening
- Sales experience
- Car wash experience
- Automotive service experience
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