Service Advisor - Key Hyundai of Manchester - Key Cars Auto Group : Job Details

Req Number AUT-24-00097 Open Date 9/26/2024 Position Service Advisor Location Key Hyundai of Manchester About the Organization Key Cars is one of the fastest growing retail automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity! Description Key Cars Auto Group is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor/Writer. As a part of the Key Cars Auto Group Family, you'll have the opportunity to work with a renowned automotive brand and contribute to our mission of delivering exceptional service experiences to our valued customers.Responsibilities:

• Provide outstanding customer service in person and over the phone
• Schedule appointments with customers
• Write-up repair orders
• Suggest regularly scheduled maintenance
• Dispatch work to a designated team of technicians
• Communicate results of the multi-point inspection to customers
• Obtain necessary customer/warranty work approvals
• Create estimates and share with customers
• Recommend and sell additional services
• Follow up individually with customers post-service
• Maintain high customer satisfaction scores

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in a service-oriented role within the automotive industry is required
• Strong leadership abilities with the capacity to effectively manage a team and foster a positive work environment.
• Exceptional customer service and communication skills, with the ability to build and maintain strong customer relationships.
• Detail-oriented and highly organized, capable of handling multiple tasks and priorities simultaneously.
• Proficient in utilizing computer software and applications relevant to service management.
• Sound knowledge of service department operations, including maintenance and repair procedures.
• Ability to thrive in a fast-paced, customer-focused environment with a flexible and adaptable approach.
• Valid driver's license and a clean driving record.

About Us: Key Cars is one of the fastest growing auto dealerships in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Number of Openings 1 Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Category Automotive Service Tags service advisor, advisor, client advisor, auto repair, auto repair advisor, automotive service advisor, parts and service, parts & service, auto service, automotive service, shop hours This position is currently accepting applications.