Service Assistant - El Pollo Loco : Job Details

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner. Responsibilities/Duties:

• Follows company food handling, guest service and safety procedures.
• Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
• Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
• Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
• Cleans and sanitizes tables following guests departures.
• Assists in the training of new Service Assistants
• Supports and assists peers such as expeditors, cashiers, etc.
• Performs additional duties as assigned by the supervisor.
• Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements:

• Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
• Must be able to work both indoors and outdoors
• Empties trash bags weighing up to 40 lbs.

Qualification Standards:

• CA food handler certificate is required.
• Communication in English is preferred, second language is a plus.
• No experience is required, guest service experience preferred
• No education is required, high school diploma and equivalent is preferred.
• Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.