Service BDC Representative/Appointment Scheduler - URGENTLY HIRING! - University Ford : Job Details

Service BDC Representative/Appointment Scheduler - URGENTLY HIRING!Are you a team player and customer focused? Are you reliable and hardworking? Are you looking for a career with a growing organization and opportunities for advancement? If so, we want to speak with you.Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.Salary plus bonuses!Job Requirements:

• Answer inbound calls
• Answer all caller questions, using available tools and training
• Set service appointments
• Responds to email leads and in person appointment requests
• Outbound calling to confirm service appointments
• Outbound calling to schedule a new recall or service campaign
• Check on parts inventory for job being schedule whether it is a recall or service campaign
• Call guests and set up appointments once a special ordered part arrives.
• Customer follow-up i.e. missed appointments, cancelled appointments, 6 month no service calls

Who are we looking for?

• Energetic Personality
• Great phone skills
• Previous experience in customer service roles

Apply today to learn more about this GREAT opportunity!