SERVICE BDC REPRESENTATIVE - Penske Automotive Group : Job Details

Summary/Objective

The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

* Training is 3-4 weeks long

* Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments

* Respond to inbound appointment inquiries by phone, text message, and email

* Reschedules missed appointments

* Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

* Assists with answering customer inquiries and problems by routing customers to the contact and or service department

* Calls take about 2-3 minutes (after training period)

* About 75 Inbound calls daily

* Understand the terminology of the automobile business and keep abreast of technology changes

* Understand the manufacturer's requirements and policies for assigned brands

* Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons

* Follows the Company Code of Business Ethics and Conduct

* Understands and follows all work rules and procedures and follows lawful directions from Supervisors

* Upholds the company's non-disclosure and confidentiality policies and agreements

* Maintains a professional appearance in accordance with company policy

* Attends pertinent training and stays current with the sales department concerns and sales techniques

* Attends company meetings as required

* Other duties as assigned