Service Cashier - Northtown Automotive Companies : Job Details

Job DetailsJob Location Administrative Offices - Amherst, NY Position Type Full Time Education Level High School Salary Range $18.00 - $20.00 Hourly Travel Percentage None Job Shift Full Time (3 day workweek) Job Category Customer Service DescriptionOccupational Summary:

• Responsible for greeting and handling of customers during their service visit. The cashier receives payment from customers and employees in exchange for goods or services sold. S/he is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

Essential Job Functions:

• Promptly greet and welcome all customers as they enter the service department/drive.
• Maintain the cleanliness and amenities of the Customer Service Lounge.
• Maintain frequent contact with any service customer that is waiting in the building. Ensure that they are updated on the status of their vehicle and that they are comfortable.
• Handle minor customer complaints/misunderstandings with courtesy, tact, and diplomacy.
• Answer incoming calls promptly, professionally, and courteously.
• Fully support the Service Team in delivering an excelling customer service experience.
• Verify the cash drawer at the end of every shift.
• Maintain a continuously updated service scheduling form (route sheet)
• Properly maintain loaner vehicle program.
• Sort and file any repair orders from previous days' business.
• Dispatch valet or retrieve vehicle to deliver to guest on the service drive
• Explain the service follow-up and sell the importance of the survey to the customer.

Schedule:

• Full-time, 3 day rotating schedule: 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)

QualificationsQualifications:

• Ability to work in a fast-paced environment while maintaining accuracy
• Previous, successful, experience within a Customer Service Role
• Ability to retain training regarding computer systems and cash drawers.
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smartphone, tablet, and PC.
• Professional personal appearance