Service Center Liaison - Ethos Veterinary Health : Job Details

Ethos Veterinary Healthhas immediatefull-time openingsfor highly-motivated,Work From Home,Call Center Representativesfor ourWoburn, MAlocation.Summary:The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams.In joining this team you will be part of Ethos' mission to provide unsurpassed veterinary health care to patients.Starting compensation for this position is based on experience and ranges between $17 - $20hr.Responsibilities:Provides superior service to clients and referring veterinarians through inbound and outbound callsActs as the primary point of contact for the hospitals and ensures all client and referring veterinarians' needs are met in a professional and empathetic mannerActs as the frontline for all emergency calls exercising a calm and compassionate demeanorBooks client appointments with accuracy and efficiencyAccurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians' inquiriesProcesses emails, transfer medical records, and other administrative tasksEducation, License, and Job Requirements:High School Diploma or equivalentMinimum 2 years of Customer Service or Veterinarian Client Care experience.Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service centerSkills and Experience:A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift)Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situationsA solid track record of exceeding productivity and quality goalsStrong communication skills, both written and oralGood judgment and problem-solving skillsWe are currently only accepting applicants from the following states: CA, CO, CT, FL, HI, ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY.Thank you for reading our job posting!Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.PM19Powered by JazzHRCompensation details:17-20 Hourly WagePI303adca0de5c-35216-#######9