Service Center Manager - Applied Industrial Technologies : Job Details

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager. Your specific duties in this role will include:Managing internal service center operations to meet/exceed P&L objectives. Championing the development of leadership competencies that drive individual and team goals. Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting. Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service as well measuring the results. Hiring, training, and developing service center personnel. Assisting account managers in the identification, acquisition, and retention of customers. Managing i...Manager, Customer Service, Service Manager, Operations, Accounting, Project Management, Retail