Service Concierge - C. Harper Auto Group : Job Details

Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience? C. Harper Auto Group is looking for a dedicated and self-motivated Service Concierge to join our team. In this role, you will be a vital part of our customer service operations, ensuring that our clients' vehicles receive top-notch care. You will manage vehicle pick-ups, oversee maintenance coordination, and return vehicles to our customers, enhancing their overall service experience.This position is perfect for someone with a high energy level, a positive attitude, and a commitment to excellence in customer service. The role requires extensive driving, so a valid driver's license and comfort with various vehicle types are essential.What We Offer: Competitive Compensation: We provide pay rates that exceed industry standards for customer service roles, with numerous opportunities for career growth and advancement throughout your first year of employment and continued.Career Advancement: Accelerate your career with our rapid promotional track, available to employees who demonstrate exceptional work ethic and performance.Comprehensive Insurance Coverage: Enjoy access to full medical, dental, and vision insurance, including a no-cost medical plan option for employees.401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.Paid Time Off: Benefit from pro-rated paid time off starting on your 91st day of employment.Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity.Life Insurance: Complimentary life insurance coverage with opportunities to purchase additional coverage.Family-Oriented Culture: Become part of a family-owned business that has been a trusted name in the community for over 40 years. Experience a supportive and inclusive work environment. Key Responsibilities: Vehicle Transportation: Ensure safe, timely, and professional transport of customer vehicles between their homes and our dealership.Customer Interaction: Provide a positive, friendly, and professional experience for customers during vehicle pick-up and drop-off.Technology Utilization: Utilize the Driver Q App to efficiently manage and track vehicle pick-ups and returns.Vehicle Preparation: Guarantee that customer vehicles are delivered in pristine condition by performing tasks such as washing, vacuuming, and conducting final inspections.Accurate Documentation: Maintain detailed and accurate records of all vehicle movements and services performed.Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.Exceptional Customer Service: Address customer needs and concerns promptly and professionally to ensure a high level of satisfaction.Team Collaboration: Work closely with the service team to coordinate seamless vehicle pick-ups and deliveries.Support Duties: Assist with dealership events, promotions, and other support duties as required. Qualifications: Leadership Abilities: Demonstrated ability to take initiative and lead tasks effectively.Customer Service Expertise: Strong interpersonal skills with a commitment to providing outstanding customer service.Technical Proficiency: Experience with Red Cap, Outlook, and Google Sheets is preferred.Positive Attitude: Possess an outgoing personality and a can-do spirit.Education: High school diploma or equivalent required.Professionalism: Maintain a professional appearance and demeanor at all times.Driving Skills: Comfortable driving various makes, models, and sizes of vehicles.Reliability: Dependable with reliable transportation to and from work.Valid Driver's License: Must have a valid driver's license with a clean driving record.Communication Skills: Effective verbal and written communication skills.Attention to Detail: Ability to manage customer and employer information accurately and confidentially.Physical Stamina: Capable of spending most of the workday driving and performing physical tasks related to vehicle preparation and transportation.Adaptability: Ability to thrive in a fast-paced environment and adapt to changing schedules and priorities. About Us:C. Harper Auto Group proudly represents a diverse range of automotive brands across our multiple dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. For over 40 years, our core values of honesty, integrity, loyalty, and charity have driven our success. We treat our customers, employees, and community like family, which sets us apart in the automotive industry.Equal Opportunity Employer:C. Harper Auto Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination and harassment of any kind. We celebrate diversity and are dedicated to providing a workplace free from discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#J-18808-Ljbffr