Service Coordinator - Rackley Roofing : Job Details

Full-Service Industrial & Commercial Roofing

Come join the Official Roofing Contractor of the Tennessee Titans. We are currently seeking to hire for several positions with our company. Our 6 core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart. These are the bloodline of Rackley Roofing Companies. If you share the values, you belong in our Company. We hire based on our values, regardless of experience. This is just one of the many reasons we are different from most roofing companies. We understand as a company that if you are willing to learn, we are willing to teach. If you want to be part of something special and don't have the experience, Rackley understands that everyone has to start somewhere. If you share our core values, make the smart choice to join our great group of people at Rackley Roofing.

Roles and Responsibilities for the Service Coordinator position include, but are not limited to the following:

• Scheduling and coordination of service department.
• Stellar communication, both internally with crews and externally with clients.
• Answering calls on a multi-line system; directing calls to the appropriate contacts.
• Data Entry. Must be able to type quickly and with accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Communicate with on-site visitors, including vendors and customers. Communicate with vendors and customers via telephone and email as necessary.
• Maintain documentation on-site, both on paper and through a computer software program.
• Keep desk and office space neat and maintained, both for appearance and functionality.
• Review the information and generate invoices for clients.
• Review and analyze special projects to keep management informed as needed.
• Prepare reports to management as needed.
• Assist with administrative tasks and projects, as required.
• Other general office duties, as required.

Preferred Education Experience:

• Associates Degree or higher.

PM21

Required Experience and Knowledge:

• Office Management 2+ Years
• Office Administration: 2+ Years
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel
• Experience with a CRM system is not required but is beneficial.
• Strong computer, organizational, and writing skills
• Verbally communicate and understand objectives
• Follow all safety procedures
• Adhere to all quality processes
• Bilingual (Spanish) Preferred

Rackley Roofing is an Equal Opportunity and Drug-Free Employer offering excellent challenges, career opportunities, competitive pay, and benefits including:

• Medical, Dental, Vision
• Life Insurance
• Cancer, Accident, Short Term Disability
• Vacation and Holidays
• 401K

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