SERVICE COORDINATOR - Lubbock : Job Details

Service Coordinator / Customer Service job summaryCelebrating almost 30 years serving Lubbock, our client is looking for a customer service rockstar for their Office Assistant/Receptionist/Dispatcher position to help with the organization and running of daily administrativeoperations of their growing company. The ideal Receptionist will be a very friendly, hard-working professional with a high level of standards and excellent customer service skills who is able to undertake a variety of office support tasks. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Service Coordinator responsibilities

• Receive incoming service calls and assign appropriate technicians.
• Prioritize calls according to urgency and importance.
• Dispatch crews, vehicles, or other field units to appropriate locations
• Monitor the route and status of service technicians to coordinate and prioritize their schedule.
• Create work orders and maintain logs and records of calls, activities, and other information.
• Monitor and update job statuses in dispatching software on a daily basis.
• Assist and Create proposals for clients.
• Manage and schedule monthly preventative maintenance.
• Assist technicians with part orders.
• Work directly with the service manager on ongoing jobs
• Provide follow-up calls with current and potential clients.
• Build sustainable relationships and trust with customer accounts through open and interactive communication while assessing their service requests.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies,

Service Coordinator skills

• 2+ years working in an office setting, customer service and/or dispatching experience.
• Strong communication skills and active listening
• Ability y to multitask during high call volume.
• Familiarity with dispatch systems and practices
• Ability to adapt/ respond to different types of situations.
• Ability to multi -task, prioritize, and manage time effectively.
• Proficient in Microsoft Excel, Office, Word, PowerPoint

Interested and qualified candidates for the Receptionist / Customer Serviceshould submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.For additional information, please contact CJ Johnson at (806) ###-####.About Snelling:Locally owned and operated here in Lubbock since 1967, our Snelling team has been matching exceptional people with exceptional job opportunities for over 55 years. Our local Staffing Team has over 200 years of combined staffing experience here in Lubbock alone. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.Awards and Recognition:Best Professional Search Firms - Forbes 2024Best Temporary Staffing Firms - Forbes 2024Best of Staffing Client Satisfaction Diamond Award (2013-2024)Lubbock Avalanche-Journal Best of Lubbock - WINNER/Best Employment Agency