Service Coordinator - Renewal by Andersen : Job Details

Join Our Team as a Service Coordinator at Renewal by Andersen!Renewal by Andersen - Cranford, NJAre you an experienced professional in residential construction with knowledge of window and door installation? Do you thrive in a dynamic environment where your expertise can truly make a difference? If so, we have an exciting opportunity for you at Renewal by Andersen in Cranford, NJ!As a Service Coordinator, you will play a vital role in enhancing our customers' experiences by delivering top-notch service and support. In this unique office-based position, you'll leverage your hands-on knowledge to troubleshoot and resolve warranty issues using innovative virtual video messaging. This means you'll not only assist customers remotely but also apply your construction insights to ensure they receive the best solutions for their window and door needs.Why You'll Love Working Here:Make an Impact: Use your expertise to directly affect customer satisfaction and loyalty through effective communication and problem-solving.Innovative Technology: Embrace cutting-edge tools to help homeowners understand their product concerns, making your interactions engaging and rewarding.Team Environment: Collaborate with a dedicated operations team that values your input and believes in an open line of communication.Work-Life Balance: Enjoy a Monday to Friday schedule, from 8:00 AM to 5:00 PM, allowing you to keep your weekends free for what you love.Your Primary Responsibilities Will Include:- Engaging with customers via phone and virtual video messaging to assess their window and door service needs.- Utilizing your hands-on experience to troubleshoot technical issues, guiding homeowners through solutions with confidence.- Following up on service requests to ensure satisfaction and project completion.- Documenting customer interactions thoroughly, providing essential updates and insights to our team and clients.- Managing schedules for service technicians, voicemails, emails, and customer reviews effectively.Qualifications We're Looking For:- 2-3 years of customer service experience that demonstrate a professional demeanor and strong communication skills.- Familiarity with CRM software and proficiency in Microsoft Office, especially Excel.- Detail-oriented mindset with strong organizational skills to navigate a fast-paced environment.- Previous experience in the residential home improvement industry, especially with window and door installation, is highly preferred.What We Offer:- Competitive pay range of $23-$27/hour with bonus potential!- Comprehensive benefits package, including medical, dental, vision, and life insurance.- 401(K) with company match to help you secure your future.- Exciting employee perks discount program and a student loan repayment plan to support your financial goals.- Paid time off, paid holidays, and even floating holidays for those special occasions!If you're ready to take the next step in your career and leverage your expertise in a rewarding office environment, we want to hear from you! Apply now and join the Renewal by Andersen family, where your skills will shine, and your contributions will be valued.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.#LI-DNISMS terms: Garden State Custom Windows, LLC, also known as RbA of NJ/NY Metro, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.