Service Coordinator - Cavco Industries : Job Details

Processes work orders to assist Field Service Technicians, communicates information or updates as needed Responds to customer calls and emails regarding service questions Interprets and administers Destiny Homes Warranty/ Service Policy according to its terms and conditions Represents Destiny Homes professionally and effectively Utilizes equipment and personnel efficiently and effectively Implements a priority identification system for work orders that require special handling Prioritizes and schedules service, minimizing consumer complaints and managing service backlog Creates and schedules service and parts requests for factory, contractors and dealers Reviews, verifies and approves contractor and dealer service invoices prior to payment Utilizes vendor claim process to ensure that defective parts are returned for credit Maintains accurate service records and files Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Mana...Coordinator, Customer Service, Service Manager, Manufacturing, Retail