Service Coordinator - Pinnacle Partners : Job Details

Pinnacle Partners has an exciting new opening for a company on the South West side of Indianapolis. This is a full time, direct hire opportunity for an experienced Service Coordinator.

This company offers a solid benefits package as well as being an employee owned company with ESOP benefits.

We are targeting individuals with 2+ years of experience in a Service Coordinator role for a company that provides commercial services in industries such as plumbing, electrical, HVAC, etc.

Duties:

• Coordinate technician schedules
• Ensure timely and efficient delivery of services to customers
• Receive and monitor service requests
• Communicate with customers to schedule appointments and provide updates on service status
• Maintain accurate records of service requests, work orders, and customer interactions within the multiple software, including ServiceTrade and various customer portals
• Complete additional administrative tasks as assigned
• Maintains on-call schedule for service technicians and after-hours service procedures
• Review completed service work orders for accuracy

Minimum Requirements:

• A high school diploma or equivalent / higher education may be preferred
• 2 years of experience in coordination of HVAC/R and/or Plumbing Services
• Willingness to work as a team member
• Ability to communicate effectively verbally and in writing
• Ability to work under occasional pressure or within deadlines
• Proficiency with Microsoft Excel and Microsoft Word
• Dependable transportation and be able to work on-site from 7:30 AM to 4:30 PM

Target Compensation is $25 to $29/hr depending upon experience