Service Coordinator - LISTEN Community Services : Job Details

Position: Services Coordinator

Job Classification: Exempt/Salary, Full-time (40 hours per week)

Reports To: Programs Director

Location: Lebanon, NH

Compensation: $46,000 - $52,600

Benefits: Full-time employees are eligible to enroll in the benefits (medical, dental, vision) after 60 days of employment, and 401k after 90 days of employment, with a Company Match. Employees are also eligible for accrual of Paid Time Off and Paid Holidays.

Position Objective: The Service Coordinator provides direct assistance and coordinates services in a respectful and supportive manner. Skilled in providing immediate support and advocacy, assisting clients in developing problem resolution plans, and maintaining confidentiality. Experienced in managing a small caseload, supporting clients in goal setting, addressing barriers, and navigating resources. Dedicated to maintaining accurate records, ensuring confidentiality, and contributing to program evaluation and planning for enhanced service delivery. Passionate about facilitating client empowerment and enhancing program effectiveness through collaboration and empathy.

**Responsibilities:**

Intake and Assessment

• Intake and interview of clients to determine need(s) and eligibility for services.
• Assess client needs and direct available resources to meet needs including appropriate LISTEN programs as well as referrals to appropriate agencies.

Direct Client Service and Advocacy

• Provide timely service and advocacy for clients.
• Assist clients in developing plans for resolution of presented problem(s) in a supportive and respectful manner.
• Follow up with client and other agencies as needed as part of plan.

Short-Term Case Management

• Maintain a small (3-5) caseload of short-term case management clients.
• Support them with identifying goals, meet with them regularly, address barriers, and navigate resources to achieve those goals.

Documentation and Evaluation

• Maintain accurate and timely records on both individual clients and programs.
• Maintain confidentiality and obtain release statements as needed.
• Participate in on-going evaluation and planning of agency programs.

Reception

• As needed, provide coverage to the reception desk and intake duties.
• Cordially and promptly greet people visiting LISTEN and inform staff members of arrivals of clients or other guests.
• Answer, forward, and screen incoming phone calls, fax and voice mail inquiries, taking and distributing messages as needed.
• Determine initial need or area of interest of callers/visitors and schedule with staff member(s) as appropriate.
• Maintain the cleanliness and orderliness of the reception area and ensure that brochures and other promotional materials are appropriately displayed as resources for clients.

Other

• Collaborates closely with other Programs staff members and Listen colleagues.
• Maintain professional personal presentation.
• Participate in regular staff meetings and training.
• Other duties as assigned.

**Requirements:**

• Associate degree (preferably in Human Services, Social Work) or equivalent experience preferred.
• Previous experience in customer service or social service fields is strongly preferred.
• A demonstrated commitment to diversity, equity, inclusion and cultural awareness through actions, interactions, and communications with others.
• Positive, compassionate attitude and strong desire to help others.
• Excellent communication and interpersonal skills to work effectively with a wide variety of stakeholders in collaboration with others and independently in a fast-paced environment.
• Ability to be flexible, problem-solve, and maintain confidentiality.
• Strong organizational and time management ability and attention to detail.
• Familiarity with Microsoft Office.
• Willingness to provide information for background check processing.

LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) ###-####.

LISTEN Community Services is unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.

www.listencs.org