Service Coordinator - Ocean, NJ - Sonepar USA : Job Details

There's a Place for You at Cooper Electric Supply, LLC.A career at Cooper Electric Supply, LLC is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Cooper Electric Supply, LLC offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the northeast and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.Being Powered by Difference means we respect and value diverse perspectives. Cooper Electric Supply, LLC offers a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.What you will do:Answer incoming calls and emailsRoute, schedule and communicate with technicians using scheduling software.Create detailed estimates for emergency service and repair work.Follow-up on all estimates sent to customers to closure.Source and secure parts for routine maintenance, repairs, and emergency services.Review customer accounts for past due balances prior to scheduling work.Coordinate return of unused or defective parts.What you will bring:Strong customer service skills and inter-personal communication skills.Ability to effectively communicate information and present solutions to a customer.Ability to speak, read, and write proficiently in English.The ability to operate computers and relevant computer software.Ability to prioritize needs in a fast-paced environment.Physical Requirements and Work Environment:The ability to sit for much of the assigned shift while using phones and computers.This job is performed primarily in office environments.Salary Range: This is a non-exempt (hourly) position with a pay range of $21/hr - $25/hr. Rate paid will be dependent upon applicable experience.Location: Ocean, NJWork Hours: Monday - Friday, Rotating On-Call hoursWhat We Offer YouWe offer great family-friendly benefits to full-time associates:Healthcare plansDental & visionPaid time offPaid parental leave401(k) retirement savings with company matchProfessional and personal development programsOpportunity to become a shareholderEmployer-paid short- and long-term disabilityEmployer-paid life insurance for spouse and dependentsRobust wellness programGym reimbursementEmployee Assistance Program (EAP)We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.Learn More About UsGet to know us on YouTube, LinkedIn, Facebook, and Instagram and learn how we're Powering Progress for Future Generations. Learn more at Electric Supply, LLC is part of the Sonepar family of brands: Employment Opportunity StatementSonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-###-#### or email [email protected] is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.#J-18808-Ljbffr