Service Customer Care Rep - CROWN EQUIPMENT CORPORATION : Job Details

Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities: Process incoming calls from both Crown customers and Service TechniciansDispatch techniciansEnter technician payroll hoursProcess parts and service billingCreate daily work ordersMaintain records and filesAssist other departments as needed Qualifications: High school diploma or equivalentExcellent phone skillsGood communication, organizational, math and computer skillsExperience with Microsoft OfficeLeadership skills, technical experience and knowledge a plusAbility to multitask Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EO/AA Employer Minorities/Females/Protected Veterans/Disabled